Dawson Books prides itself on the quality of service it provides to library customers. New customers frequently choose Dawson because they have heard positive comments from their peers.

“In a world where ‘quality’ seems not to be in everyone’s vocabulary, Dawson, thank goodness, is my one beacon of hope!”

Barbara Youngman, Middlesex University

“Dawson really is a model of customer service”
Beverley Brittan, London School of Economics

"Please send my regards to your colleagues and tell then that we are very satisfied with their work, we always get fast and relevant answers to our requests, they handle the books correctly and the book servicing is excellent!"

Torén Gunnel, Uppsala University, Sweden

"I have received one box of books this Monday and I would like to say a big 'thank you' to Dawson for such a speedy service."

Sally Ngan, Kingston International School, Hong Kong

"A point worth making: I very much appreciate the sterling efforts made by the staff ... always so quick to react to our requests, some of which I know must be difficult given the orgins of the publications. Despite all of our demnds, they always manage to stay in good form and on top of things. Thank you very much for your kind wishes and fast response to the orders."

Gail McGannon, The European Parliament

"Great service again! You do set the target for others to reach!" Beverly Brittan, London School of Economics, UK

“I have been very impressed with the attention to detail from the Dawson Books’ service team and the all-round ‘can-do’ attitude that personifies the Dawson Books quality”
Norman Coulbeck, Higher Education Purchasing Consortium, Wales