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Dawson Books prides itself on the quality of service it provides to library customers. New customers frequently choose Dawson because they have heard positive comments from their peers. Regrading the 2009 Dawson Day held at Fishmongers' Hall, City of London - “ DawsonEnter... or fish pie....? Dawson ..enter.... or...... fish... pie...? Hmmmm, it was hard to know which beautifully prepared dish caused the more excited chatter from the seasoned palates of the Dawson Day guests yesterday! "That's the sort... bring me some" applied equally, I think. It is always hard to believe that you will be able to beat the previous year's prize-winning concoction, but 2009 not only provided the sumptuous building and refreshments but the exotic and historical Doggett's Men as the piece de resistence. Even these, however, pale in comparison with Dawson 's staff who are always so genuinely friendly, knowledgeable, willing to listen, to accept suggestions, to explain and, best of all, to provide good humoured entertainment. This extends right to the top and it is always astonishing how our names, locations and histories seem to be memorised and available at instant recall! The day was both a social pleasure and a working education, which is a winning combination. I still don't know how you achieve it, but the best chefs have their secret ingredients! What I do know is that even after all these years I remain deeply impressed by the enthusiasm, dedication and sheer expertise I have witnessed and I would like to thank all concerned for yesterday's unbeatable menu!” Peter Brading, Bristol University Library Click here to discover more about the Dawson Days! "Thank you very much for all your help and support over many years. Dawson have always given us good service and I hope there will be many more years of happy collaboration between us."
"You have caused no end of excitement in the office here – we have just used the OPAC button and it's brilliant! I've not seen a reaction like that from staff here for years! It was like magic!"
"Dawsons have been great suppliers and we have never had any problems, you and your staff have always been extremely helpful."
"The status and price information I find on enterbooks.com is always up to date - often more up to date than the information I receive from the publishers. Also, the order function on enterbooks.com is easy to handle. Thank you for this helpful tool."
"The UHI (University of the Highlands and Islands ) have recently started purchasing Dawson e-books and we are currently in the process of checking reading lists from certain courses against both Coutts and Dawsons and, so far, we've found the coverage from Dawson 's to be excellent."
“In a world where ‘quality’ seems not to be in everyone’s vocabulary, Dawson, thank goodness, is my one beacon of hope!”
“Dawson really is
a model of customer service”
"Please send my regards to your colleagues and tell then that we are very satisfied with their work, we always get fast and relevant answers to our requests, they handle the books correctly and the book servicing is excellent!"
"I have received one box of books this Monday and I would like to say a big 'thank you' to Dawson for such a speedy service."
"A point worth making: I very much appreciate the sterling efforts made by the staff ... always so quick to react to our requests, some of which I know must be difficult given the orgins of the publications. Despite all of our demnds, they always manage to stay in good form and on top of things. Thank you very much for your kind wishes and fast response to the orders."
"Great service again! You do set the target for others to reach!"
“I have been very impressed with the attention to detail from the Dawson Books’ service team and the all-round ‘can-do’ attitude that personifies the Dawson Books quality”
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